Refund Policy
Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, you can contact us at oriathestudio@gmail.com. Please note that returns will need to be sent to the following address:
ORIA STUDIO
197 Woodland Pkwy., Ste 104 PMB 148,
San Marcos, CA, 92069, United States
PLEASE NOTE: Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any assistance at oriathestudio@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately at oriathestudio@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please note: our products are carefully handmade, resulting in slight variations between items, which are common in handmade manufacturing and add uniqueness to your purchase, slight variations or imperfections that don't affect the beauty of the piece are not considered defects.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Customer pays for return shipping.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. Once approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oriathestudio@gmail.com.
Allergies:
While we take pride in the quality of materials used in our jewelry, including being nickel-free and hypoallergenic, we must emphasize that we cannot ensure an allergy-free experience for every individual. Allergic reactions can vary based on personal sensitivities, and unfortunately, this is beyond our control.
Allergies and reactions to metals are not eligible for refunds.